TERMS & CONDITIONS
Access and use of our Web site, together with the sale and the purchase of products
from the site, are governed by the terms and conditions set out below. By using the
site you agree to accept the following terms and conditions. If you do not wish to
accept these terms and conditions, you may choose not to use this site or contact us
to ask for further information. A contract between HopKing.org and the customer will
exist once an order has been accepted, processed, dispatched and received.
This site is owned by Hop King Brewery ltd. Hop King Brewery Ltd’s registered office
is East Lodge, Bedlars Green, Great Hallingbury, Bishop’s Stortford, CM22 7TL.
Registered no. 10370567 VAT
To the fullest extent permitted at law, Hop King is providing this Web site and its
contents on an "as is" basis and makes no (and expressly disclaims all)
representations or warranties of any kind, express or implied, with respect to this
Web site or the information, content, materials or products included in this site
including, without limitation, warranties of merchantability and fitness for a particular
purpose. In addition, Hop King does not represent or warrant that the information
accessible via this Web site is accurate, complete or current. Price and availability
information is subject to change without notice. Except as specifically stated on this
Web site, to the fullest extent permitted at law, neither Hop King nor any of its
affiliates, directors, employees or other representatives will be liable for damages
arising out of or in connection with the use of this Web site or the information,
content, materials or products included on this site. This is a comprehensive
limitation of liability that applies to all damages of any kind, including (without
limitation) compensatory, direct, indirect or consequential damages, loss of data,
income or profit, loss of or damage to property and claims of third parties. For the
avoidance of doubt, Hop King does not limit its liability for death or personal injury to
the extent only that it arises as a result of the negligence of Hop King, its affiliates,
directors, employees or other representatives. Our catalogue and Web site images,
descriptions and colours are subject to change and are for illustration only. In the
event of a particular colour or variation not being available we will make every
attempt to find a suitable alternative.
Due to the nature of our business, stock availability cannot be guaranteed. If your
goods are in stock the order will be shipped in order to reach you within 5 working
days. Once you have placed an order with Hop King an email will be sent to you
confirming your order details. It is important that you give us a valid email address so
you can receive this email.
Hop King reserve the right to accept or reject any order at our absolute discretion.
Whilst we try to ensure that such prices are accurate, Hop King reserve the right to correct the prices if we discover an error. In this event, you will be entitled to cancel
your order or re-confirm it at the correct price.
PAYMENT AND SECURITY
We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta and Visa
Electron cards. Unfortunately, we are unable to process payments from American
Express. For your security, all our credit card transactions are processed by Paypal.
Paypal ensure that any card details sent by you are encrypted and held securely. No
one else, including us, has access to your credit card details.
IMPORTANT please ensure that you write your order number and post code on the
returns form which is available on request. Without this we will not know who has
returned the item and it cannot be processed. When you return an item to us, please
fill in the returns slip which will be included in your parcel. Your completed returns
slip must then be returned with the goods to the address provided. We would
suggest that you keep a note of your order number in case you need to contact us
regarding your return. Non-faulty items must be sent back in their original unused
condition within 30 days of the invoice date. Once received, we will offer an
exchange or a full refund if required. You will be required to pay postage when
returning your exchange items to us. Faulty items are dealt with individually. Goods
are guaranteed against manufacturing defects and all will have to be inspected and
agreed by Hop King as faulty. In certain circumstances it may be necessary to send
the item to the manufacturer, before we can accept them as faulty. Please return
your goods to us. Once we are satisfied the goods are faulty we will offer a FREE
repair, replacement, exchange or refund. Snapped or cracked boards usually occur
when your foot is in the wrong position when landing a trick or grab. Unfortunately, if
this happens, Hop King cannot replace your broken board or a board with pressure
Customers must contact us about undelivered/missing parcels within 30 days of
placing their order, all orders will be assumed delivered correctly unless contact is
made within this timeframe.
CANCELLING AN ORDER UNDER THE DISTANCE SELLING REGULATIONS
In accordance with the Distance Selling Regulations, you have 7 working days from
the day after you receive the goods to cancel your order.
We will accept confirmation of order cancellation via telephone if your order is
submitting and yet to be dispatched as well as email or letter. If your order has been
dispatched, you must send an email to us to request cancellation. The letter can be
sent within the parcel of goods being returned. You must include your order number,
name and billing address.
We will cancel and fully refund the order including original postage costs as long as
the whole order is returned. You will be refunded within 30 days. We cannot accept
cancellation of an order if goods have been made specific for a customer and have
We strongly recommend recorded or signed for delivery so the parcel is insured and
trackable. You must take reasonable care of the goods while in your care and they
will be returned at the customers cost. All goods must be returned within 14 days of
the requested cancellation.
Goods returned with postage labels attached to the products or unsuitably packaged
for transit may incur a compensation fee for the lost value. If you do not ensure
reasonable care and goods are returned damaged, we may claim against you for
breach of this statutory right.
If you fail to return the goods following your cancellation request we may send a
courier to you at your expense of £4.49 to collect the goods. This cost will be
deducted from your total refund. If you still fail to return goods we can charge you the
direct cost of recovery and may claim against you for breach of your statutory duty.
All letters and parcels should be returned to Hop King, the full address is displayed
below. We will not accept cancellations letters or goods sent to the returns
department or any other sector.
7 Turret Grove
This is not intended to be a full statement of all your rights under the Distance Selling
Regulations. Full details of your rights under the Distance Selling Regulations are
available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading
The content of this site refers to the production and sale of alcohol. You may only
use our site if you comply with the relevant alcohol age-restriction legislation of your
These terms and conditions shall be construed in accordance with English law and
the courts of England OR the jurisdiction in which you are resident or domiciled (at
Hop King’s election) shall have jurisdiction to resolve any disputes between you and
Hop King, without regard to any choice of law provisions or private international law.
You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of
Justice, Strand, London, UK, for any and all disputes relating to the Terms of
Service, use of this web site or any Linked site in the event that Hop King have
elected England as the jurisdiction.
The above Terms of Service constitute the entire agreement of the parties and
supersede any and all preceding and contemporaneous agreements between you
and Hop King. Any waiver of any provision of the Terms of Service will be effective
only if in writing and signed by a Director of Hop King Brewery Ltd.
None of the above affects you statutory rights under English Law.